Return Policy

You can return most items purchased at Red Planet Distribution for a full refund within 24 Hours of purchase. Some items have different policies or requirements associated with them.

Returns:

Orders that do not qualify for a Return can be taken to respective Service Centres as applicable to respective items or as communicated by Red Planet Distribution for clients within Nairobi.

The following conditions can qualify the customer for a return and full refund;

1. Wrong item is delivered.
2. Item does not switch on in the case of electronics (maximum 3 days from date of purchase).
3. Item delivered is sent back with the rider with seal intact e.g. if order was wrongly placed/ customer changed their mind about the product (i.e. instant return)
4. Warranty Issues.

Pre-requisites for a return:

1. Item remains sealed unless there was damage during shipment.
2. Product remains un-used.
3. Original packaging is still intact, unless at time of delivery this was not the case.
4. Product label containing description has to be intact unless this is the reason for the return.
5. General condition of the product is good unless exception in (1) above holds.
6. Package has to be complete as was delivered i.e. all accompaniments must be intact.

N/B:

Once delivery has been done, the product remains the property of the client until picked by our agent or the customer has dropped off the item at designated locations as directed by Red Planet Distribution Limited. Any irresponsibility on the part of the customers shall be left at the behest of the customer.